Consulting and services
You are more likely to achieve your goal if you choose a suitable partner.
You are more likely to achieve your goal if you choose a suitable partner.
There are many similar information technologies and it is often not a good idea to compare in detail which technology is better in what. It is important to choose the technology in its key parameters and not go into much detail. What is crucial is to choose the partner who will help you implement the information system and the strategy of its use.
Our customer care solutions cover the whole cycle from the analysis throug the solution design and its implementation to the support.
Analyses and consulting are the cornerstones of implementation of every system and they decide what will be found out and what the designed solution or strategy will be like.
Therefore we have enough experienced and market-tested consultants who can understand your business and find necessary information and they have their own system of finding necessary information from the clients.
To be able to create a solution it is first necessary to suggest a suitable solution or strategy. It is based on an analysis and consultation and it really depends on them.
We usually present the suggested solution and strategy on a wire model and always discuss them with the client and listen to their opinion and add our own experience.
The solution suggested by analysis and strategy is then implemented above the chosen information technology. Sometimes we engage in customer-tailored application development. This is in case the chosen technology does not have sufficient functionality or there is no suitable technology.
We are able to prepare customer-tailored development on this technology: .NET, PHP, JavaScript, jQuery Mobile, MS SQL, MySQL and many others…
We supply the created solution as a set including the solution settings, installation of the created solution on client servers, training and documents.
Even a well-implemented system sometimes needs debugging or its users need an advice on what to do and how to do it or they want to make a new request.
To respond to this we have implemented a support system by telephone (hot-line) or e-mail (help-desk). By these means you can report any inconsistencies or ask questions or make requests for new functionalities. Individual support systems work to satisfy the client needs, that is 24 hours 7 days a week or non-stop…